Legal
Legal & compliance
Everything Paysell commits to in writing — the merchant agreement, what we charge, how we handle data and money, and the rules we apply to accounts.
Agreements
The contracts between Paysell and a merchant.
Terms of ServiceThe master agreement between Paysell and merchants covering accounts, custody of received crypto-assets, balances, payouts, fees, liability and termination.Updated 11/09/2026API and Developer TermsRules for using the Paysell merchant API, API keys and signed webhooks, including rate limits, security duties and changes to the API.Updated 06/09/2026Data Processing AgreementTerms under which Paysell processes personal data on behalf of the merchant, including sub-processors, security measures, transfers and assistance duties.Updated 06/09/2026Fee Schedule and LimitsAll prices, invoice and withdrawal limits, confirmation rules and worked examples for payments processed through Paysell.Updated 11/09/2026
Compliance
Who we can serve, what we verify, and what we are required to report.
AML/CTF and Sanctions PolicyPaysell's risk-based approach to money laundering, terrorist financing and sanctions risk, and the powers Paysell reserves to verify, hold, freeze and report.Updated 06/09/2026Merchant Verification (KYC/KYB) PolicyThe verification tiers Paysell applies to merchants, the documents that may be requested, the triggers for verification and the consequences of refusing.Updated 06/09/2026Acceptable Use Policy and Prohibited BusinessesThe categories of business that may never use Paysell, the categories allowed only after enhanced review, and the conduct rules that apply to every merchant.Updated 06/09/2026Restricted JurisdictionsHow Paysell approaches sanctioned countries and territories and jurisdictions where crypto-asset payment services are prohibited, with an indicative list.Updated 06/09/2026Regulatory Status StatementAn honest statement of what Paysell is and is not: a custodial crypto-asset payment service, not a bank, with licensing status stated openly.Updated 06/09/2026
Policies
How we handle personal data, refunds, complaints and outages.
Privacy PolicyWhat personal data Paysell collects from merchants and cabinet users, why, how long it is kept and what rights data subjects have.Updated 06/09/2026Cookie PolicyThe cookies and similar technologies used by paysell.me and the merchant cabinet, all of which are strictly necessary today.Updated 06/09/2026Refunds, Disputes and ChargebacksHow refunds work in a blockchain payment model: the merchant is responsible for refunds to buyers, crypto payments are irreversible and there are no chargebacks.Updated 11/09/2026Crypto-Asset Risk DisclosureThe risks a merchant accepts when accepting crypto payments through Paysell, including volatility, custody, stablecoin issuer freezes and irreversibility.Updated 06/09/2026Complaints Handling ProcedureHow to raise a complaint with Paysell, what information to include, how it is handled and what to do if you remain dissatisfied.Updated 06/09/2026Service Availability and SupportWhat availability, maintenance and support merchants can expect, and the explicit absence of a contractual uptime or payout SLA.Updated 11/09/2026
Developers
Security commitments and how to report a vulnerability.
Company
Who operates Paysell and how to reach us.